'The image of service has improved'

Professor George Hazel

Professor George Hazel

The last 10 years has seen some progress. The image of public transport has improved due to better rolling stock for buses and trains, and the introduction of LRT and BRT systems in the UK. More people see it as a viable and more responsible alternative and not just the option for low income groups.

Many problems still remain, however, notably how to serve rural areas and off-peak periods. There is also the issue of how to deliver integrated ticketing. In the future this will be increasingly...