Punctuality and improved trains must be core to plans for the East Anglia franchise if passenger satisfaction is to improve, says watchdog Passenger Focus. Passengers using current East Anglia services are among the least satisfied in Great Britain, according to Passenger Focus’s National Passenger Survey.
Passenger Focus has asked more than 3000 passengers currently using National Express East Anglia rail services their priorities for improvement. The watchdog has used that feedback to...
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