‘Mobiles will give power': 2020 Vision

Ready for the mobile travel transformation? Mobile devices have already transformed the way we speak to and message each other and the next 10 years will see mobile change the way we actually travel. By 2020, the majority of people will use their mobile device as their travel assistant, whether it’s for planning and booking a trip or finding out whether the route to work is going to get them there on time. New independent customer services will support these activities and updates from travelers will provide real time social network feedback. Customer reviews are the new power in the hotel industry, they’ll become just as important in changing travel. Power to the people certainly and that power will shape not only their individual real-time travel choices, but also the development of the transport networks themselves.

Find out more at the New Transit Exhibition and Conference:
Travel 2020:  the future of passenger travel and its technologies