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With parking or local government departments generally facing massive cuts, some may be tempted to resort to knee-jerk tactics. But Ian Taylor believes that public service must remain at the heart of any business plan

Smarter management is not an oxymoron. The dictionary definition of “smarter” in relation to businesses suggests that it means “more astute” but the root also references sharp thinking and quick or prompt action. Smarter is also defined as: “Intelligent, or able to think quickly or cleverly in difficult situations.” Perfect for us in parking then.

Why should we consider implementing smarter management? Because we always should — we owe it to ourselves,...

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