Haythornthwaite: Rail industry must address failure to engage with public

Network Rail’s chairman Rick Haythornthwaite has told the rail industry that it must address its failure to engage with the public, businesses and communities.

In a speech announcing that he would not stand for re-election next year when his term expires, Haythornthwaite said there was a huge disconnect between the industry’s and the public’s view of the railway.

While the industry could be proud of its record in growing business and improving service quality, issues such as fares, crowding,...

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