Gloucester City Council has outsourced the running of its revenues, benefits and welfare rights services. The contract covers the processing of parking penalty charge notices. The council estimates the seven-year contract, which has been awarded to business processing company Civica, will deliver annual savings of £220,000 to the council.
A council spokesman said: “By setting up the service centre with Civica, Gloucester City Council will benefit from a cost-efficient service model...
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