PTMA 2009 Winner: Project Leadership Award

Gareth Woodhouse
CrossCountry

Arriva’s CrossCountry intercity rail operation wanted to develop its website to be fit for the 21st century. The answer was XCEL - a project that would give rail customers more options when buying than tickets, planning their journey and booking their seat The new site cost £1m to develop and was key to the delivery of Arriva’s business plan for the new Cross Country franchise, breaking new ground in the key areas of ticketing and reservations. Gareth Woodhouse was the project manager for this ambitious initiative - and delivered.

The judges said: “Gareth’s role in delivering one of the most impressive web sites in the railway industry was highly praiseworthy. The site, and his role in developing and implementing it, are rightly sources of great pride.”