Local Transport Today is the authoritative, independent journal for transport decision makers. Analysis, Comment & News on Transport Policy, Planning, Finance and Delivery since 1989.

Increasing profits the key to raising bus service quality

James Dark
16 April 2010
 

How could it be that the nation's biggest transport operator, FirstGroup, could have such a meltdown in its home town of Aberdeen that the Scottish Traffic Commissioner felt she had to describe its bus service as dire? Indeed, why have there been so many high profile cases of major bus operators being called before the Traffic Commissioners in recent years over maintenance and reliability problems?

There is no simplistic answer, but one significant contributory factor is almost certainly that...

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