National Express Group had given the impression of drifting rather rudderlessly since the resignation of former chief executive Richard Bowker last year. That has changed. Three months into the job, Bowker’s replacement Dean Finch has applied a large hobnail boot to the company’s rear end.
The outcome of Finch’s initial review of the group suggests that stronger leadership from the top has been required for several years. In North America, Finch says a “compete...
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