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Charlene Charles looks after APCOA's customers

British Parking Awards 2016: The Front Line Award - Charlene Charles

30 March 2016
Charlene Charles
Charlene Charles

 

While much of the ways in which people book and pay for parking is being automated, being able to interact with a human being is important for drivers. This makes customer service agents like Charlene Charles, who work in call centres so important. After achieving a First class (Hons) in Finance and Accounting BSc at Brunel University, Charles joined APCOA UK & Ireland in 2010 as a customer service agent for the airport pre-booking contracts. Her duties involved providing a service of...

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Deputy Team Leader - Transport Planning
London Borough of Havering
Town Hall, Romford, Essex, RM1 3BB, GB
Grade 9 £51,093 - £55,155 pa
Head of Fleet Management
Brighton & Hove Council
Hollingdean Depot
£61,050 - £66,734
Deputy Team Leader - Transport Planning
London Borough of Havering
Town Hall, Romford, Essex, RM1 3BB, GB
Grade 9 £51,093 - £55,155 pa
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