TfL app update improves customer access to journey history

Customers using contactless cards in the capital can now view their journey history while in transit after the latest update to the Transport for London (TfL) Oyster and contactless app.

TfL has updated its free app, available to download from the Google Play Store and Apple App Store, to enable customers to view their journey and payment history and see if they have any ‘incomplete’ journeys.

Customers can add their contactless payment card to an online account at TfL’s website. They can personalise cards or devices by clicking on the pencil icon to make them easier to identify and hide any that are no longer used. Any card that is personalised will automatically appear with that name within the TfL app.

Since the app’s launch in September 2017, more than 800,000 downloads have been made.

TfL said that half of all Tube and rail ‘pay as you go’ journeys in London are now regularly made using contactless payment cards or mobile devices.

More than 17m ‘pay as you go’ journeys a week are now regularly made across public transport services.

New features also include updated maps to show TfL Rail services between Paddington and Heathrow.

TfL is now working to introduce further improvements to make all the functions of the app available to customers using concessionary cards such as Zip and Student photocards. Future changes will also make it easier to request refunds.

For more information about the TfL app - visit www.tfl.gov.uk/fares