Bus consultation: a data source, not a chore Local authorities across England can learn from London’s consultation process, says Mark Smulian

The Greater London Authority Act 1999 puts a duty on London Buses to consult on changes, explains its head of consultation and engagement, Peter Bradley. He says, though, that London Buses sees consultation not as a tiresome statutory chore but as “a fantastic way of gaining the views of people on schemes we are proposing”. And this approach now matters outside the capital too, because the Local Transport Act 2008 gives local authorities elsewhere powers to introduce quality...

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