Dean Finch Interview: Finch Express

In the three months that Dean Finch has headed National Express Group, he hasn’t shied away from giving the troubled group the medicine it needs.

It has not taken long for National Express Group’s new chief executive to make his mark. In just three months since joining from Tube Lines in February, Dean Finch has completed his initial review of the company and has not pulled any punches.

The review concluded that the West Midlands bus business, once a revered cash cow, has been undermined by a prolonged period of unfocused management which has contributed to costs rising well in excess of revenue. And it was also scathing about the...

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