Richard Robinson, Managing Director, Heathrow Express

It’s been an eventful few months for Richard Robinson and his management team at Heathrow Express. Sub-zero temperatures, strikes by BA cabin crew, the Icelandic volcano and the threat of a national rail strike have all posed a challenge to the London Paddington-to-Heathrow rail link, which, like the airport, is owned and operated by BAA.

A chemical engineer by training, Robinson only joined the company 12 months ago. His engineering education began at Nottingham University and continued...

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