When Nicola Shaw took the reins at FirstGroup’s UK bus business in 2005 there were doubters. Shaw had no prior experience of running a bus company, but the doubts were not over her ability. She was clearly one of the industry’s high fliers. Although still in her mid-thirties, her career had already included roles at the Office of Rail Regulation, the World Bank, London Transport, Bechtel and the Strategic Rail Authority. The doubts were about whether Shaw had signed up for the lead...
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