When choosing debt recovery partners, councils should place more emphasis on outcomes and less on inputs, such as how the service should be provided, believes Alan Clark, senior business development consultant at Marston Group. They must, of course, always provide an ethical, lawful, professional and customer friendly service, he says.
Alan Clark has been in the parking sector since the start of decriminalised parking in 1991. He has been a council member of the British Parking Association...
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