Survey shows wide bus passenger satisfaction variation

The latest UK Bus Passenger Survey, by independent watchdog Passenger Focus, shows satisfaction varies widely among different operators and local authority areas. It surveyed 22,000 bus passengers across 20 areas of England and looked at many factors of passengers’ journeys such as punctuality, frequency, helpfulness and attitude of the driver and value for money.

Overall satisfaction averaged 84 per cent, with 19 points between the highest and lowest area scores and satisfaction with...

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