The notice processing team at North East Lincolnshire Council is now using Barbour Logic’s Response Master letter-generating system to answer correspondence relating to parking penalties.
Response Master was introduced after a backlog of motorists’ challenges built up last year. In June 2013 one of the team’s four notice-processing officers left. Pressure to cut costs meant that the team member was not replaced, causing the backlog.
The council’s parking back...
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