Municipal operators and the Stagecoach Group have come out top in Passenger Focus’s annual survey of bus passenger satisfaction for 2013.
Overall bus passenger journey satisfaction is four percentage points up on last year at 88%.
Municipal operators Lothian and Reading achieved the highest overall passenger satisfaction ratings with 96% and 94% respectively.
Stagecoach was the best performing big bus group with a 90% satisfaction score – up from last year’s 86%. Arriva, First...
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