TOCs can change perceptions on value

The rail industry should focus more on passenger information during service disruption, as well as punctuality/reliability and

overcrowding if it wants to improve perceptions on value for money, according to new research by Passenger Focus.

The watchdog’s Fares and

Ticketing Study published this week shows that UK rail fares are more expensive compared with those in continental Europe. Requested last year by former transport secretary Ruth Kelly, the report was presented to current...