Villian: First in Scotland

It’s something when a traffic commissioner is forced to describe the operations of a major UK bus operator as ‘dire’, especially when it’s in their home city. And ‘dire’ is just how Scottish traffic commissioner Joan Aitken described the operations of First’s Aberdeen bus business at a public inquiry last month.

First Aberdeen has suffered for some time from serious reliability issues. "Something has got to be done to make buses better in Aberdeen,...