Tim Shoveller, Managing Director, East Midlands Trains

Shoveller received recognition for turning round punctuality at Midland Mainline as operations director in 2003 and 2004. With managing director, David Franks, he took MML from bottom of the table to best in class with headlines grabbed through his introduction of Acme Thunderer Whistles and Atomic Watches to focus staff's attention on the basics of running a railway. He went on to join Virgin West Coast as operations director and assisted in laying the foundations to improve performance there....

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