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The following themes will be explored over the two day Travel 2020 event...

13 July 2012

 
  • Payments Technology –  will travel lead the mobile phone transactions revolution? When bank card payments arrive, is there still a role for the operator smartcard

  • Information –  the knowledge that guides travel decision making. Who will supply it?How will it be received by customers? Where is it all heading?

  • Customer Relationship Management and loyalty in travel – connecting with the audience and building understanding with individual users.

  • Pricing, Yield Management and Capacity Optimisation – optimising revenue, addressing market niches and enhancing the sales offer for travel.

  • The Journey Experience – terminals, interchanges and the on-vehicle environment.

  • Service & Systems Design and management – harnessing the benefits of data-driven decision-making to improve services and operational quality control.

  • Multi-Modal Offer and Combined Mobility – Developing public transport by interfacing with new attitudes to car ownership and use

  • Passenger security & safety - ensuring that users have confidence in the transport system by appropriate design and management measures.

PLUS a special focus this year on partnership building to create win win outcomes in transport provision and the culture change needed
to provide a genuine customer facing ethos

www.travel2020.co.uk

Head of Fleet Management
Brighton & Hove Council
Hollingdean Depot
£61,050 - £66,734
Deputy Team Leader - Transport Planning
London Borough of Havering
Town Hall, Romford, Essex, RM1 3BB, GB
Grade 9 £51,093 - £55,155 pa
Deputy Team Leader - Transport Planning
London Borough of Havering
Town Hall, Romford, Essex, RM1 3BB, GB
Grade 9 £51,093 - £55,155 pa
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