Counselling and auditing vital aspects of debt recovery, says Wood

Bailiff work is as much about counselling and auditing as enforcement, according to Alan Wood

Some debt cases throw up anomalies that make them hard to assess. So, to ensure the right action is taken, close scrutiny and sound judgement are essential to avoid inappropriate enforcement or complaints, says Alan Wood, director of development at Whyte & Co. This is why he and some of the Whyte & Co team often assume the role of troubleshooters, called in by councils to assess what he describes as “borderline cases”.

He sees it at his job to consider the fine detail....

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