Workplace Wanted for the Contemporary Connected Traveller

Major changes are affecting the market for passenger transport, the competitive environment, and the way in which organisations need to be structured and led to sucessfully respond. Giles K Bailey continues his regular look at the key issues and how to address them.

T ravellers were once tempted by the simple pleasures of their journey: a time to reflect, relax and simply stare out the window. Or they just tolerated the ‘wasted’ time.

How things have changed! Nowadays, the modern traveller seeks to do all sorts of things on the go – make calls, check emails, do work, catch-up on a movie, listen to music. Either ‘real business’ or ‘personal business’ activities.

These needs and expectations are a challenge –...

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