The strange world of customer complaints

Boris Elf had to give up a chocolate bar to pay for parking, while The Man With No E-mail wanted his lost 70p back

I first started working in the parking industry as a parking attendant in 1999, on a three-month contract, enforcing the on-street restrictions in the Heritage City of Bath. In the 19 years since then, almost everyone I’ve encountered has expressed an opinion on parking, especially on the money councils make from it. The common refrain is: “It’s not the money, it’s the principle…”

Anyone that has worked in parking for any length of time is likely to have...

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