On 12 August my wife and I went to Edinburgh by train. I booked the tickets two weeks beforehand and First Transpennine said they couldn’t do seat reservations as “it’s the festival”. I know, I thought, that’s why we are going.
The day dawns and the train arrives at Oxenholme: a four-car Class 350 electric multiple unit with a full standing load. There were reserved seats, so FirstGroup knew at least two weeks before that the thing was full but it was beyond...
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