TfL hires Bristow & Sutor

Transport for London (TfL) has awarded a debt management and enforcement contract to Bristow & Sutor.

Bristow & Sutor has been collecting unpaid penalty charge notices (PCNs) at warrant stage for all road charging schemes and all traffic enforcement contraventions.

Winning the debt management and enforcement contract has resulted in the production and implementation of new letters, business rules, action codes and reports.

Andy Rose, chief executive at Bristow & Sutor, said: “Our aim is not only to successfully action existing cases, but to be recognised as the number one performer and innovator throughout the duration of this contract. Winning new contracts, such as TfL, means significant expansion and job opportunities over the coming years. We already directly-employ over 168 enforcement agents around the country.

“Our talented and hardworking team has worked painstakingly over the past weeks and months to ensure this project will perform optimally. Coupled with the unprecedented interruption of COVID-19, it has been a remarkable achievement by our tremendous team to ensure we a ready and raring to go.”

Enforcement agents are not being deployed until social distancing measures end. However, since 1 May Bristow & Sutor has been using other channels to engage with debtors. The company’s web portals, apps, emails and telephone calls and debt recovery tools all remain accessible for debtors who need to discuss their situation.