Customer service and purchase issues lead EV complaints to Motor Ombudsman

A full refund for the price paid for an electric vehicle is most requested resolution to a complaint by EV owners

Bill Fennell

Bill Fennell

The ombudsman dedicated to the automotive sector reports that a third (33%) of disputes submitted by consumers in relation to the purchase or ownership of an electric vehicle (EV) to its dispute resolution service during 2021 were due to an issue at the point of sale, or because of the customer service they subsequently received.

EV buyers who brought their complaints to The Motor Ombudsman over the course of last year were driven by factors such as vehicle delivery delays, being overcharged...