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95% of chargepoint hitches can be solved over the phone

The AA: One in six calls are for digital issues rather than infrastructure

Mark Moran
27 February 2025

 

Some 95% of hitches that could put drivers off EV charging can be solved with a phone-call, says The AA.

The AA EV Recharge Report for January 2025 reveals that the AA has been assisting a number of EV charging providers for the last five years, with 24/7 telephone and remote technical support for their network, processing more than 7,000 calls a month in 2024.

Calls come from a variety of EV users, including first time users to the public network, to established EV owners and drivers of fleet...

+86% more

 

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