Transit
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TRANSIT CEASED PUBLICATION IN JUNE 2010

Where’s the passenger’s voice in the Quality Contract debate?

Anthony Smith, Chief executive, Passenger Focus, London
26 November 2010
 

Your article ‘Could Quality Contracts reverse the fortunes of the provincial bus?’ provided some useful insights to the ongoing debates between West Yorkshire Integrated Transport Authority/Metro on the one hand and local bus operators on the other – the “two sides” of the debate, as you put it.

But where is the passenger in all of this? Passengers are rarely mentioned in these somewhat arcane debates about structure and their interests rarely captured in the...

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