Since the introduction of the Traffic Management Act (TMA) 2004, training and professional development have been high on the parking industry’s agenda. Part 6 of the TMA places an emphasis on both staff training and continuous professional development, while the operational guidance introduced by the Department for Transport (DfT) in March 2008 states: “Authorities should make sure that all civil enforcement officers (CEOs), back office staff, supervisors and managers are trained to...
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