The right connections can make free Wi-fi well justified

With hardware costs falling, bus and train operators no longer need to pass on the cost of Internet

Iam pleased to start what will be a regular column in New Transit. Over the coming months I will be exploring how the digital communications revolution provides tremendous opportunities to advance both the service that operators provide to customers, and their own efficiencies and effectiveness in product delivery.

At the core of this revolution is the development of Wi-Fi. Sometimes it is seen as simply a way of providing better on-board communications as a benefit to passengers, but it can...