What’s the difference between a policy, a strategy and a plan? It’s a question that has been troubling Merseytravel. “From discussions with officers there is a lack of clarity over what is a ‘policy’, a ‘strategy’, ‘plan’ or ‘procedure’ and the relative hierarchy of each,” Liz Chandler, Merseytravel’s director of corporate development, told councillors this month. A review of practice in other organisations showed...
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