Response Master helps NE Lincs clear correspondence backlog

Barbour Logic software made difference in less than month

Stacey Chaplin

Stacey Chaplin

The notice processing team at North East Lincolnshire Council is now using Barbour Logic’s Response Master letter-generating system to answer correspondence relating to parking penalties. 

Response Master was introduced after a backlog of motorists’ challenges built up last year. In June 2013 one of the team’s four notice-processing officers left. Pressure to cut costs  meant that the team member was not replaced, causing the backlog.

The council’s parking back...

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