Mastering rapid responses to penalised drivers

British Parking Awards 2016: Intelligent Parking Award - Barbour Logic

Mat Robinson, Stacey Chaplin, Janice Wigglesworth, Jason Barbour, John Hobson, Olivia Eves, Matt Turner and Cordelia Barbour

Mat Robinson, Stacey Chaplin, Janice Wigglesworth, Jason Barbour, John Hobson, Olivia Eves, Matt Turner and Cordelia Barbour

When motorists receive a penalty charge notice (PCN) for allegedly violating parking or traffic regulations they have the right to make a representation to the issuing authority asking for the ticket to be cancelled. The Response Master helps local authority back office staff generate responses to letters of representation.

Response Master composes case specific replies by drawing on the authority’s own parking and traffic policies. However, Barbour Logic felt that more could be done to...

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