Working with debtors really pays off

British Parking Awards 2016: Exceptional Customer Service Award - Phoenix Commercial Collections

Hal Cruttenden and the BPA’s Kelvin?Reynolds present the trophy to Phoenix Commercial Collections’ Paul Caddy. Carole Kenney, Pamela Badgery, Michael O’Connell and Bob Spicer

Hal Cruttenden and the BPA’s Kelvin?Reynolds present the trophy to Phoenix Commercial Collections’ Paul Caddy. Carole Kenney, Pamela Badgery, Michael O’Connell and Bob Spicer

When a motorist fails to pay a parking fine, that debt has to be collected in a sensitive manner. Phoenix Commercial Collections is striving to ensure that it works with drivers to manage their debts in a structured way, taking special care when working with vulnerable debtors. Phoenix’s core business is the collection of unpaid parking fines and local taxation. It currently serves around 50 local authorities and deals with approximately 100,000 debtors each year.

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