Colette Casey is to join Long-distance train operator CrossCountry as customer director in September. She comes from the automotive industry where she spent 20 years working for MG Rover Group, Vauxhall and most recently Renault as head of customer experience and quality. At Renault she led on the marketing, digital and commercial strategy for the business and was responsible for accelerating the use of digital technology to improve the customer experience and delivering major brand ma...
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