At this event delegates will learn and have the opportunity to discuss the process managing a transport interchange, both maintaining high quality passenger experience and providing easy seamless transfers.

The event host, Heathrow, is one of the UK’s leading interchanges with over 70m passenger journeys annually, all of which are transferring between coach, car, bus, bike, train and air.

The accessibility and interchange facilities are a vital issue for the airport. Heathrow is not only about interchange from surface to air, but increasingly between surface to surface modes.

Due to the scale of the business, Heathrow are at the cutting edge of trailing new systems and techniques and at this conference will share lessons on providing seamless interchange with other major transport hubs, such as rail and bus stations.

 This event will also look at interchanges and integrated transport best practice from hubs from around the country.

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Conference Programme

09.00 - 09.30 Arrival & Registration

09.30 - 10.35 Keynote session
Session Chair: Derek Provan, Airside and Expansion Operations Director, Heathrow Airport

Welcome
Senior Executive Heathrow Airport 

The importance of seamless journeys to and from Heathrow as part of our passenger experience 
Derek Provan, Airside and Expansion Operations Director, Heathrow Airport

Integrating Crossrail into London’s existing transport network 
Sam Richards, Head of Urban Integration, Crossrail 

Trends in Intellegent Mobility
Chris Moody, Business Development Director, Transport Systems Catapult

10.15 Q & A

10.35 Break

11.05 - 12.15 Session 2 - Connecting Heathrow - lessons for other hubs
Session Chair: Shane Snow, Head of Integrated Transport, Departement for Transport 

11.05 Heathrow’s role as a hub on the National coach network
Steve Way, Head of Business Development, National Express 

11.15 Transforming passenger experience at Heathrow
Dave Ellis, Head of Research and Insights

11.30 Managing Passenger Experience at rail stations
Anthony Smith, CEO, Transport Focus

11.45 Building a platform to support Heathrow's smarter travel services
Jonathan Raper, CEO, TransportAPI

12.00 A bright future for coaches?
Peter Miller, CEO, Conga

12.15 Q & A

12.45 - 13.45 Lunch

13.45 - 15.30 Session 3 - Dft hosted seminar in collaboration with the airport
Session Chair: Shane Snow, Head of Integrated Transport, Departement for Transport 

13.55 Reducing Traffic: Our 5 point plan to improve public transport
Theo Panayi, Sustainable Travel Manager, Heathrow Airport limited

14.05 Seamless connections for passengers with reduced mobility 
Andy Wright, Disability Advocate, OmniServ

14.15 Making Heathrow Britain’s first cycling airport
David Willis, Project Management Officer, Sustrans & James Scott, Programme Manager, Education and Health, Sustrans 

14.30 Integrated Ticketing – Plane to Train solutions
Angus McIntyre, Business Development Manager, Heathrow Express

14.40 Future Developments in Technology to support seamless journeys
Karla Jakeman, Portfolio Manager & Catapult Liaison, InnovateUK

14.50 Integrating cycling and rail update
Conrad Haigh, Head of Integrated Transport, ATOC

15.00 – 1530 Q & A and discussion

15.30 - 16.30 Session 4: Site Visit to Heathrow Pods & Cycle Hub

16.30 Close