Bus drivers must do more than simply request someone occupying a disabled space to move if a wheelchair user boards, the Supreme Court has ruled.
The case was brought against FirstGroup by a wheelchair user who was unable to board a bus because a mother with a pram refused to vacate the wheelchair space. The court ruled that, where a driver concludes a passenger’s refusal to move is unreasonable, “he or she should consider some further steps to pressurise the non-wheelchair...
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