The Independent Transport Commission has published a new paper showing that in the near future, bus and train operators will need to respond to a new set of customer expectations as the UK becomes a 24/7 society.
The ITC paper draws on research which shows that by 2020 the number of people shopping, visiting restaurants, going to the cinema and theatres or carrying out household business via the internet between 6pm and 9am the following morning will have almost doubled to 13 million – a...
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