Local Transport Today is the authoritative, independent journal for transport decision makers. Analysis, Comment & News on Transport Policy, Planning, Finance and Delivery since 1989.

At seat entertainment is major boost to customer offer

Adding new in-journey ‘infotainment’ options is delivering new business for passenger transport operators- and giving them a competitive edge over rivals. James Dark reports on the latest innovations.

James Dark
07 July 2011
Volo TV claims to have become the first company in the world to offer on-train movies through seatback screens
Volo TV claims to have become the first company in the world to offer on-train movies through seatback screens

 

When Paul Thrustle joined the rail industry in 2002 as head of projects and IT at London-Edinburgh-Aberdeen inter-city train operator GNER, one of his first thoughts was “what have I done”.

The route of the “flying Scotsman” was known in the rail industry as a flagship for customer service. Yet Thrustle, who had spent 17 years developing customer service and mobile technology in several other industries including the water and legal sectors, was incredulous that on a...

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Healthy Streets Traffic Engineer Technical Lead x2
Bristol City Council
100 Temple Street Redcliffe Bristol BS1 6AN
BG13 £45,718 - £48,710
Healthy Streets Principal Traffic Engineer
Bristol City Council
100 Temple Street Redcliffe Bristol BS1 6AN
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