Local Transport Today is the authoritative, independent journal for transport decision makers. Analysis, Comment & News on Transport Policy, Planning, Finance and Delivery since 1989.

Are we really listening enough to passengers?

Serious understanding of user behaviour and expectations must be at the core of planning and designing travel provision and introducing new ways of payment and service information

Louise Amantani
03 January 2013

 

Operators, infrastructure and technology suppliers, passenger representatives and a wide range of other stakeholders gathered at the Travel 2020 event to discuss how technology is driving change in the transport sector. Much of the discussion revolved around the importance of achieving a customer-focused approach by listening to passengers and putting their needs at the centre of future developments.

This revolutionary idea of listening to the customer might sound like a statement of the...

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Deputy Team Leader - Transport Planning
London Borough of Havering
Town Hall, Romford, Essex, RM1 3BB, GB
Grade 9 £51,093 - £55,155 pa
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