South Ayrshire’s has become the first Scottish authority to outsource its back office processing. The council is working with Imperial Civil Enforcement Solutions (ICES), which reports fine payment rates of almost 80%.
“It's still very early days, but is is the results we've already achieved are extremely encouraging and demonstrate the value of careful and thorough preparation,” says South Ayrshire Council's Supervisory Engineer, Blair Wyllie. “The tremendous results...
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