Like Wrexham & Shropshire, the Stansted Express rail link is a focused, single route operation that uses ageing rolling stock. However, in terms of customer satisfaction the two operations could not be further apart. While 97% of Wrexham & Shropshire users said they were satisfied in the Spring 2009 National Passenger Survey, this figure is just 66% for Stansted Express. The lowest of the low.
It’s hardly surprising when you look at the service that is being provided on the...
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