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Let’s build much more productive customer relationships and mutual trust

Anthony Smith
12 October 2012
Having qualified as a solicitor, Anthony Smith worked for five years as principal consumer lawyer for the Consumers’ Association, publishers of Which? This was followed by a year as the legal consultant for Consumers International, a worldwide federation of consumer groups. He became Chief Executive of Passenger Focus. Having qualified as a solicitor, Anthony Smith worked for five years as principal consumer lawyer for the Consumers’ Association, publishers of Which? This was followed by a year as the legal consultant for Consumers International, a worldwide federation of consumer groups. He became Chief Executive of Passenger Focus.
Having qualified as a solicitor, Anthony Smith worked for five years as principal consumer lawyer for the Consumers’ Association, publishers of Which? This was followed by a year as the legal consultant for Consumers International, a worldwide federation of consumer groups. He became Chief Executive of Passenger Focus. Having qualified as a solicitor, Anthony Smith worked for five years as principal consumer lawyer for the Consumers’ Association, publishers of Which? This was followed by a year as the legal consultant for Consumers International, a worldwide federation of consumer groups. He became Chief Executive of Passenger Focus.

 

We need to work together to get the best out of the passenger transport system. The key issue in this is trust, and an ability to cooperate even where transport operators are working in a strongly commercial context. We want to also help improve the relationship operators have with their customers - on both areas of difficulty when things go wrong, and in establishing much more creative customer-supplier dialogues.

As the voice of the passenger we want to facilitate this process and add...

+80% more

 

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