The tricky business of measuring performance

Developing meaningful performance indicators for the Government’s new highways company won’t be straightforward

One of the least remarked aspects of the consultations about Government plans to convert the Highways Agency into a company, is promise of the performance specifications and indicators of success by which it will be judged. The documents published so far have been vague even at the level of principle, and elusive to vanishing point about actual hard measures. It’s a subject for enthusiasts (of whom there are not many), geeks, technocrats, and that particular brand of bureaucracy that...

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