A ‘TravelBot’ that ‘chats’ to customers and offers real-time travel information has been launched by Transport for London (TfL).
The tool, which is powered by artificial intelligence, communicates with customers using Messenger (Facebook's instant messaging service) and tells them when their bus is due to arrive, and provides service updates and Tube maps.
The new technology makes it easier for customers to get information on the Messenger platform in a way that is...
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