Parking Team of the Year: ZZPS

British Parking Awards 2024

Building a positive workplace environment that supports team work is at the heart of the way in which ZZPS works. 

Gary Osner, chief executive of ZZPS, says: “At ZZPS, we pride ourselves on being a dynamic, versatile, and dedicated team that swiftly adapts to the evolving parking industry. Central to our success is a continuous training scheme, regularly updated and delivered to foster professional growth and development. We are committed to delivering the highest standard of customer service to both our clients and customers.”

The company provides a range of back office services to parking operators including notice processing, DVLA enquiries and credit solutions. Over the past year ZZPS has been implementing many of the changes anticipated prior to the release of the new single code of conduct for parking on private land to ensure full compliance. 

“This proactive approach ensures our team is well-prepared, knowledgeable, and confident, ready to provide motorists with the exceptional service they deserve,” says Osner. “For instance, we have established clearer parameters for motorists to appeal parking charges, resulting in fairer appeals process
for all.”

The company places an emphasis on developing the skills and knowledge of its team. “We offer comprehensive foundational training for our team members along with advanced and targeted training to support individual growth,” says Osner.

“Our entire team has successfully completed the British Parking Association’s mandatory training and received specialised training in subjects such as Neuro-Linguistic Programming (NLP) to enhance both their personal and professional development.”

During 2023, ZZPS implemented a new organisational structure and established a team leadership group to enhance overall performance. Osner explains: “This leadership group adds an extra layer to our training and development efforts, driving our collective goals forward. At ZZPS we believe true leadership shines through actions, and this new tier underscores our commitment to providing additional support across all departments.

“Recognising the fast-paced and ever-changing nature of the parking industry, we emphasise the importance of a resilient and supportive team. We encourage optimism and a positive mental attitude, which helps everyone stay motivated in challenging situations, leading to improved mental health and wellbeing. Inclusivity and acknowledgements are paramount, and we host numerous team-building events throughout the year, such as go-karting and golf evenings.”

To acknowledge the team’s efforts, ZZPS has also implemented a company reward system using Perkbox. This allows the leadership team to reward those who go above and beyond in assisting customers, colleagues, and clients.

“Additionally, we have organised a weekend trip to Barcelona for the entire ZZPS team to celebrate our 10-year trading anniversary, recognising the hard work and dedication of everyone who has contributed to our success,” says Osner.

“Due to all the hard work and efforts from our team at ZZPS, we are extremely proud to be honoured with the recognition of The Sunday Times Best Places to Work 2024. This is a significant achievement, and it’s the second consecutive year we have had this recognition, demonstrating that by working together in a positive and concentrated setting, we consistently achieve our goals. This year we have also earned another Gold Standard from our Investors in People.

“We believe the sky is the limit for our amazing team as we continue to grow and stay ahead of industry changes. We truly believe that if we could bottle what we have here at ZZPS, demand would be so high it would definitely be a sell-out!”

“By working harder to train our staff and give them the information they need, we have reduced the number of complaints we have received by 41.9% (75 received in January-June 2023) down to 49 received in January-June 2024. This is astonishing work from our team given our placements increased by a huge 32% in the same period.

“Further shown by our drive to better our team members and the service they provide our customers is the increase in our 5-star reviews from Google and Trustpilot in the same period. The private parking industry is not held in high regard by the general public, let alone the debt recovery aspect of it. To achieve this many 5-star reviews in such a short period of time is incredible, and our team are fully deserving of these plaudits from the general public.

Jan-June in 2023 = 11
Jan-June in 2024 = 46

"A whopping 318.2% increase!”

Winner’s words

Gary Osner (ZZPS): “I have an amazing team and without them it means nothing. This trophy is a reward for them. They are the best team to work with. They are an inspiration. And they inspire me every single day.”

The British Parking Awards

Created and presented by Parking Review magazine, the British Parking Awards are an independent competition. The awards recognise the leading examples of car park management, enforcement, design and team work.

The British Parking Awards 2024 ceremony took place at the Royal Lancaster London on 13 September.

Read and download the 2025 WINNERS EDITION of PARKING REVIEW by clicking HERE

To find out more about the competition and next year’s event check out the official website.
www.britishparkingawards.uk