Excel Parking Services is seeking to improve the customer service skills of its on-site and back office staff by adopting a training programme that is widely used across the retail and hospitality sector. Excel held a ‘Principles of Customer Service’ training course under the auspices of WorldHost last month.
WorldHost was the customer service provider chosen for ‘Gamesmakers’ who interacted with competitors, spectators and visitors during the London 2012 Olympics....
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